QCM 110 · Quality ManagementSession 4 · Hour 1 · A tool is a questionInstructor cue 틀린 질문의 예쁜 차트.90 minNow Open · 5 min left · next Demo한ENScriptBodyClearHour 1A tool is a questionHour 2Pick the questionHour 3The improvement storyHour 4One defect, one storyParetopuh-RAY-tohStress ray. The vital few. Not the trivial many.histogramHIS-tuh-gramStress his. How the pile is shaped.fishboneFISH-boneStress fish. Why, drawn as a skeleton.scatterSKAT-urStress skat. Two numbers walking together.A tool is a questionWhat happens a lot?How is the pile shaped?How does it walk in time?Why did it happen?Do two numbers walk together?Where does it live?Check sheet · Pareto. Pick the question first.Pick the tool0/4What happens a lot.Check sheet · ParetoHistogramFishboneRun · control chartHow the pile is shaped.Check sheet · ParetoHistogramFishboneRun · control chartWhy it happened. Ideas first.Check sheet · ParetoHistogramFishboneRun · control chartHow it walks through time.Check sheet · ParetoHistogramFishboneRun · control chartCheckA tool is a question. Match four questions to four tools.