QCM 110 · Quality ManagementSession 2 · Hour 1 · The customer’s voiceInstructor cue 모호한 바람은 도면이 아니다.90 minNow Open · 5 min left · next Demo한ENScriptBodyClearHour 1The customer’s voiceHour 2Kano’s five roomsHour 3The house of qualityHour 4A want becomes a numberThis browser cannot play the film.CheckA vague want is not a drawing. Turn one sentence into a number.